Metropolitan Waterworks and Sewerage System Regulatory Office

About this agency

Initial and transitional functions will include: recruitment and training of staff and establishment of the office; monitoring and enforcing rate levels during the transition to operation by the Concessionaires; developing and establishing the contractual arrangements for the production and dissemination of audited regulatory information including service and financial performance; and raising awareness of the rights of existing and prospective Customers under the new arrangements.Ongoing functions are expected to include: the monitoring of the awarded Concession Agreements; reviewing and monitoring of water supply and sewerage rates; implementing Extraordinary Price Adjustments provisions; implementing Rate Rebasing provisions; monitoring contracts between Concessionaire and Customers for the provision of water and sewerage services; arranging for the regular, independent technical and financial audit of the activities of the Concessionaire, and the public dissemination such information; arranging for the regular, independent technical and financial audit of the activities of the Concessionaire, and the public dissemination of such information; monitoring and enforcing standards of service to Customers, and any agreed improvement in these standards, or extensions in the coverage of water supply and sewerage services; monitoring the production if audited financial information, ruling on cost allocation and other accounting practices appropriate for the rate setting methodology; monitoring the reported, audited condition of water and sewerage service infrastructure assets, and enforcement of the Concession Agreement with respect to these; prosecuting or defending proceedings before the Appeals Panel; reporting on the Regulatory Offices activities and communicating Offices decision; and responding to complaints or representations received from Customers and other interested groups.

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