Bureau of Immigration

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  • REQUEST SUBMITTED

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    Date: 2023-11-20 14:26:33.047041

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    Date: 2023-11-22 17:05:30.419322

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    Date: 2023-12-04 14:08:17.221931

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Refusal to Exit Cebu Despite Visa Already Issued by the Destination Country

Requested from BI by A. Almoroto at 02:26 PM on Nov 20, 2023.
Purpose: Travel
Date of Coverage: 11/16/2023 - 11/16/2023
Tracking no: #BI-014589611854

Almoroto 02:26 PM, Nov 20, 2023 

I am filing a complaint before the Bureau of Immigrations on incident of refusal by Immigrations officer to let my relative fly to Japan on Nov. 16, 2023 via Air Asia flight Z2 9180. This is despite that she already has a visa for entry to Japan and that she already provided all the documents necessary for the said trip. Because of this refusal, as her sponsor, all my effort, time, money spent have been all put to waste. Just the flight cost alone, the amount that cannot be refunded is just unbearable. I demand for BI to explain & cover for the costs incurred due to this incident.

Center (BINOC) 05:05 PM, Nov 22, 2023 

November 22, 2023

Dear Ace Mark,

Thank you for your request dated Nov 20, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Refusal to Exit Cebu Despite Visa Already Issued by the Destination Country.

We received your request on Nov 20, 2023 and will respond on or before Dec 11, 2023 02:26:33 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0JJLTAxNDU4OTYxMTg1NAw, for request with ticket number #BI-014589611854.

Thank you.

Respectfully,

BI-National Operations Center (BINOC)
FOI Officer


December 4, 2023

Dear Ace Mark Almoroto,

Greetings!

Thank you for your request dated Nov 20, 2023 02:26:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Refusal to Exit Cebu Despite Visa Already Issued by the Destination Country.

Response to your request

While our aim is to provide information whenever possible, in this instance this portal is not a proper venue for your request.

For grievances against erring immigration personnel, you may file a verified complaint addressed to the Commissioner of the Bureau of Immigration. You may likewise seek assistance through the BI social media page @immigration helpline.

Also, attached in this request a copy of the IACAT Revised Guidelines On Departure Formalities for International Bound Passengers as your reference for your complaint. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Norman G. Tansingco at xinfo@immigration.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Office of the Commissioner
FOI Officer


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