Insurance Commission

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    Date: 2023-10-11 23:26:43.014785

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    Date: 2023-10-13 10:26:22.150036

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    Date: 2023-10-16 14:53:45.626352

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REFUND REQUEST FOR MY PHILIPPINE PRUDENTIAL LIFE INSURANCE ACCOUNT

Requested from IC by J. Limoanco at 11:26 PM on Oct 11, 2023.
Purpose: Refund Request
Date of Coverage: 07/30/2013 - 10/11/2023
Tracking no: #IC-192392269158

Limoanco 11:26 PM, Oct 11, 2023 

My name is Johann T. Limoanco and I would like to ask about the status of Liquidation of my Philippine Prudential Life Insurance refund. I am a plan holder of the said insurance company. It has been a while since without an update or notification regarding my refund. I would appreciate assistance in this matter. Thank you.

Ignacio 10:26 AM, Oct 13, 2023 

October 13, 2023

Dear Mr. Limoanco,

Thank you for your request dated Oct 11, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for PPLIC's Refund.

We received your request on Oct 11, 2023 and will respond on or before Nov 01, 2023 11:26:43 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTE5MjM5MjI2OTE1OAw, for request with ticket number #IC-192392269158.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Vinzon 02:53 PM, Oct 16, 2023 

October 16, 2023

Dear Mr. Limoanco,

Greetings!

Thank you for your request dated Oct 11, 2023 11:26:43 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for PPLIC Refund.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. John A. Apatan
Division Manager
Conservatorship, Receivership and Liquidation Division
Tel. No. 85238461 loc. 103
Email: CRLDiv@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Atty. Albert Lawrence Vinzon
FOI Decision Maker

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