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    Date: 2023-07-21 20:29:55.496701

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    Date: 2023-07-25 14:09:21.433491

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    Date: 2023-08-01 09:42:51.852040

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Philippine Prudential Life Policy Claim

Requested from IC by C. Bengco at 08:29 PM on Jul 21, 2023.
Purpose: Request for refund purposes.
Date of Coverage: 07/21/2023 - 07/21/2023
Tracking no: #IC-103354315420

Bengco 08:29 PM, Jul 21, 2023 

Hello Sir/ Madam
My policy number PPL800812 has been fully failed. Refers CFP No. 2013-000043-1 and is already matured last April 9, 2023. As we are living abroad we do not have the latest procedure on how to claim the policy amount. Please advise on how to proceed .

Further, I have sent email to :mypolicy@philippineprudential.com 
but no reply so far.



Sincerely yours

Carlos S Bengco 
Policy No. PPL800812

Email address: carlosbengco2020@gmail.com

Contact Nos. +00971 -50-2863759 & + 971-50-4381894
Dubai, UAE

Ng 02:09 PM, Jul 25, 2023 

July 25, 2023

Dear Mr. Bengco,

Thank you for your request dated Jul 21, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Philippine Prudential Life Policy Claim.

We received your request on Jul 21, 2023 and will respond on or before Aug 11, 2023 08:29:55 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTEwMzM1NDMxNTQyMAw, for request with ticket number #IC-103354315420.

Thank you.

Respectfully,

Patrick Joseph Ng
FOI Officer

Vinzon 09:42 AM, Aug 01, 2023 

August 1, 2023

Dear Mr. Bengco,

Greetings!

Thank you for your request dated Jul 21, 2023 08:29:55 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Philippine Prudential Life Policy Claim.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. John A. Apatan
Division Manager
Conservatorship, Receivership and Liquidation Division
Tel. No. 85238461 loc. 103
Email: CRLDiv@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Atty. Albert Lawrence Vinzon
FOI Decision Maker

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