Insurance Commission

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    Date: 2023-08-21 16:20:02.484069

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    Date: 2023-08-23 14:25:21.427050

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    Date: 2023-08-24 13:41:42.780981

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Loyola Insurance Claim

Requested from IC by R. Calonia at 04:20 PM on Aug 21, 2023.
Purpose: Inquiry/Claims
Date of Coverage: 07/12/1987 - 07/12/2023
Tracking no: #IC-262501702388

Calonia 04:20 PM, Aug 21, 2023 

Good day! I would like to request some details regarding this matter. I tried to contact Loyola plans thru email but no response from them regarding my mother's Memorial service benefit under Life plan contract. The plan was fully paid on July 12,1987 contract number 8957375 CPF no. 009863. She is a Senior Citizen and with disability.I am just inquiring in her behalf. She is asking if she can claim the 10% increases from the base value after the year of full payment and every year there after. If you need further information please send me email thru babyrose981@gmail.com. Thank you very much.

Ng 02:25 PM, Aug 23, 2023 

August 23, 2023

Dear Ms. Calonia,

Thank you for your request dated Aug 21, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Loyola Insurance Claim.

We received your request on Aug 21, 2023 and will respond on or before Sep 11, 2023 04:20:02 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTI2MjUwMTcwMjM4OAw, for request with ticket number #IC-262501702388.

Thank you.

Respectfully,

Patrick Joseph Ng
FOI Officer

Vinzon 01:41 PM, Aug 24, 2023 

August 24, 2023

Dear Ms. Calonia,

Greetings!

Thank you for your request dated Aug 21, 2023 04:20:02 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Loyola Insurance Claim.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. John A. Apatan
Division Manager
Conservatorship, Receivership and Liquidation Division
Tel. No. 85238461 loc. 103
Email: CRLDiv@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Atty. Albert Lawrence Vinzon
FOI Decision Maker

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