Insurance Commission

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    Date: 2023-02-11 20:31:49.861330

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    Date: 2023-02-13 10:24:40.885371

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    Date: 2023-02-14 15:49:28.181560

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REFUND REQUEST FOR MY PHILIPPINE PRUDENTIAL LIFE INSURANCE ACCOUNT

Requested from IC by L. Lopez at 08:31 PM on Feb 11, 2023.
Purpose: Assistance regarding the refund of my Philippine Prudential Life Insurance
Date of Coverage: 11/28/2018 - 02/11/2023
Tracking no: #IC-341740970501

Lopez 08:31 PM, Feb 11, 2023 

My name is Lolita R. Lopez and I would like to ask about the status of Liquidation of my Philippine Prudential Life Insurance refund. I am a plan holder of the said insurance company and I visited their office in Ortigas last 2018. However, it has been 4 years without an update or notification regarding my refund. I would appreciate assistance in this matter. Thank you.

Ignacio 10:24 AM, Feb 13, 2023 

February 13, 2023

Dear Ms. Lopez,

Thank you for your request dated Feb 11, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Philippine Prudential Life Insurance Account Refund/Claim.

We received your request on Feb 11, 2023 and will respond on or before Mar 03, 2023 08:31:49 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foimc1s2019-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTM0MTc0MDk3MDUwMQw, for request with ticket number #IC-341740970501.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Vinzon 03:49 PM, Feb 14, 2023 

February 14, 2023

Dear Ms. Lopez,

Greetings!

Thank you for your request dated Feb 11, 2023 08:31:49 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Philippine Prudential Life Insurance refund/claim.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. John A. Apatan
Division Manager
Conservatorship, Receivership and Liquidation Division
Tel. No. 85238461 loc. 103
Email: ja.apatan@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Atty. Albert Lawrence Vinzon
FOI Decision Maker

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