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    Date: 2022-07-07 20:32:33.037857

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    Date: 2022-07-12 13:25:49.364868

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    Date: 2022-07-13 09:02:46.959470

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Loyola Plans Educational Plan Claim

Requested from IC by L. Serafica at 08:32 PM on Jul 07, 2022.
Purpose: Follow-up claim of educational plan
Date of Coverage: 12/07/2004 - 12/07/2019
Tracking no: #IC-396505897790

Serafica 08:32 PM, Jul 07, 2022 

We filed our claim last July 7, 2020 in Makati and all contact numbers given are non responsive. How can we follow-up our claim? It is the educational plan of my son. Can we still get the insurance we paid for 5 yrs? We needed this money for my son’s education the very reason we have insurance. Please enlighten us.

Ignacio 01:25 PM, Jul 12, 2022 

July 12, 2022

Dear Lisa,

Thank you for your request dated Jul 07, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Loyola Plans Educational Plan Claim.

We received your request on Jul 07, 2022 and will respond on or before Jul 28, 2022 08:32:33 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTM5NjUwNTg5Nzc5MAw, for request with ticket number #IC-396505897790.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Espejon 09:02 AM, Jul 13, 2022 

July 13, 2022

Dear Lisa Serafica,

Greetings!

Thank you for your request dated Jul 07, 2022 08:32:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Loyola Plans Educational Plan Claim.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. John A. Apatan
Division Manager
Conservatorship, Receivership and Liquidation Division
Tel. No. 85238461 loc. 103
Email: ja.apatan@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at rr.mojica@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Tranquilino Espejon
FOI Decision Maker

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