Requested from IC by M. Bajaro at 07:33 PM on
Nov 22, 2021.
Purpose: The legal procedure of filing a complaint of non-satisfactory service of vehicle insurance provider
Date of Coverage: 11/22/2021 - 11/22/2021
Tracking no: #IC-310714930872
Bajaro 07:33 PM, Nov 22, 2021
Dear Madam/Sir,
May I request your guidance or procedure on how to file a complaint about red tape-ish processing of insurance claim from a vehicle insurance provider Third Party Liability Insurance (TPL) from Land Transportation Office (LTO) - Lucena City, Quezon?
Thank you,
Very Truly Yours,
M. Bajaro
Ignacio 12:31 PM, Nov 23, 2021
November 23, 2021
Dear Marko Lyxen,
Thank you for your request dated Nov 22, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Procedure of Filing A Complaint for Insurance Companies.
We received your request on Nov 22, 2021 and will respond on or before Dec 13, 2021 07:33:42 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTMxMDcxNDkzMDg3Mgw, for request with ticket number #IC-310714930872.
Thank you.
Respectfully,
Edmar Ignacio
FOI Officer
Espejon 01:10 PM, Dec 22, 2021
December 22, 2021
Dear Marko Lyxen Bajaro,
Greetings!
Thank you for your request dated Nov 22, 2021 07:33:42 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Procedure of Filing A Complaint for Insurance Companies.
Response to Request
In relation to your request, please find attached for your information and guidance.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at rr.mojica@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Tranquilino Espejon
FOI Decision Maker
Bajaro 04:03 PM, Jan 05, 2022
Dear Madam/Sir,
The attached file is missing.
May I request for resending of the said file?
Thank you.
Very Truly Yours,
M. Bajaro
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