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    Date: 2023-06-23 08:46:05.816472

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    Date: 2023-06-23 11:13:58.872918

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    Date: 2023-06-30 11:30:10.630565

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CareHealth Death Claim

Requested from IC by J. Malasa at 08:46 AM on Jun 23, 2023.
Purpose: Information
Date of Coverage: 05/30/2022 - 06/23/2023
Tracking no: #IC-426059191551

Malasa 08:46 AM, Jun 23, 2023 

Hello!

I would like to know how I can file a complaint regarding my mother's death claim. My mother died last October 2021 and we already submitted the necessary documents last May 2022 however as of this moment, we didn't receive any despite personally asking for follow-ups. They were giving us waiting time (e.g 6 months, 3 months) but when the date comes, they will say that it wasn't ready yet.

Here is my mother's information:
Name: Lutgarda Malasa
Card number: VPP-5000002160-0

Hoping for your response. Thank you and have a nice day ahead.

Ignacio 11:13 AM, Jun 23, 2023 

June 23, 2023

Dear Ms. Masala,

Thank you for your request dated Jun 23, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, regarding CareHealth Death Claim.

We received your request on Jun 23, 2023 and will respond on or before Jul 14, 2023 08:46:05 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTQyNjA1OTE5MTU1MQw, for request with ticket number #IC-426059191551.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Vinzon 11:30 AM, Jun 30, 2023 

June 30, 2023

Dear Ms. Malasa,

Greetings!

Thank you for your request dated Jun 23, 2023 08:46:05 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for CareHealth Death Claim.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. Juan Paolo P. Roxas
Division Manager
Public Assistance and Mediation Division
Tel. No. 85238461 loc. 103/127
Email: PAMD@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Atty. Albert Lawrence Vinzon
FOI Decision Maker

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