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    Date: 2023-08-06 20:03:12.918814

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ISO 9001:2008 Journey of Insurance Commission

Requested from IC by A. Mandani at 08:03 PM on Aug 06, 2023.
Purpose: Case Study for Masteral Studies at University of the Philippines.
Date of Coverage: 01/01/2014 - 12/31/2022
Tracking no: #IC-560208350176

Mandani 08:03 PM, Aug 06, 2023 

Hi,

We would like to request for the relevant documents such as Implementation Framework, Training Materials, Project Case Studies, Metrics and Measurements, and Lessons Learned and Challenges for the Insurance Commission's ISO 9001 journey.

Thank you.

Ng 03:28 PM, Aug 07, 2023 

August 7, 2023

Dear Ms. Mandani,

Thank you for your request dated Aug 06, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for ISO 9001:2008 Journey of Insurance Commission.

We received your request on Aug 06, 2023 and will respond on or before Aug 25, 2023 08:03:12 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://efoi-ph.uc.r.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTU2MDIwODM1MDE3Ngw, for request with ticket number #IC-560208350176.

Thank you.

Respectfully,

Patrick Joseph Ng
FOI Officer

Vinzon 03:52 PM, Aug 11, 2023 

August 11, 2023

Dear Ms. Mandani,

Greetings!

Thank you for your request dated Aug 06, 2023 08:03:12 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for ISO 9001:2008 Journey of Insurance Commission.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Mr. Gregory Vincent O. Ferrer
Division Manager
Planning and Management Division
Tel. No. 85238461 loc. 144
Email: PlanningDiv@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Atty. Albert Lawrence Vinzon
FOI Decision Maker

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