Insurance Commission

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  • REQUEST SUBMITTED

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    Date: 2022-11-22 22:42:56.262349

  • PROCESSING REQUEST

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    Date: 2022-11-23 09:10:17.117354

  • REQUEST SUCCESSFUL

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    Date: 2022-12-01 10:44:17.435992

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Insurance claims; urgent

Requested from IC by P. Lorenzo at 10:42 PM on Nov 22, 2022.
Purpose: Insurance claim from prudential(under BDO)
Date of Coverage: 11/10/2022 - 11/13/2022
Tracking no: #IC-505560967280

Lorenzo 10:42 PM, Nov 22, 2022 

Good day! I would like to complaint prudential insurance company under BDO. They denied our request for the claims since Mr. Jansen Maala Lumanog was hospitalized during our travel last Nov 12 to Singapore. He was experiencing chest pain. And we still have bills to pay with the hospital. The hospital advised us to send the bill to our insurance company but up until now they are not giving us feedback. Also they keep declining our claims with an invalid reason. Kindly look for this. Thank you.

Ignacio 09:10 AM, Nov 23, 2022 

November 23, 2022

Dear Ms. Lorenzo,

Thank you for your request dated Nov 22, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, regarding Insurance claims.

We received your request on Nov 22, 2022 and will respond on or before Dec 13, 2022 10:42:56 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo09232019155230-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTUwNTU2MDk2NzI4MAw, for request with ticket number #IC-505560967280.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Simon 10:44 AM, Dec 01, 2022 

December 1, 2022

Dear Ms. Lorenzo,

Greetings!

Thank you for your request dated Nov 22, 2022 10:42:56 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Insurance claims.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. Juan Paolo P. Roxas
Division Manager
Pubic Assistance and Mediation Division
Tel. No. 85238461 loc. 103
Email: jpp.roxas@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at rr.mojica@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Chantal Mae Simon
FOI Decision Maker

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