Insurance Commission

Ignacio 04:25 PM, Dec 01, 2022

December 1, 2022

Dear Mr. Cocharo,

Greetings!

Thank you for your request dated Dec 01, 2022 03:52:24 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Procedure and Requirements For Filing Complaint.

Response to Request

We were able to determine that this particular information is already available online and therefore cannot be counted as a valid FOI request. You may retrieve your requested information from https://www.insurance.gov.ph/wp-content/uploads/2022/03/IC-Citizen-Charter_Rev-2022.pdf on page 251.

Should you have further questions on this matter, please contact our Public Assistance and Mediation Division at telephone number (02) 85238461 loc. 103.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at rr.mojica@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Edmar Ignacio
FOI Receiving Officer