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    Date: 2021-09-10 20:52:34.195414

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    Date: 2021-09-15 11:08:51.852286

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    Date: 2021-10-13 01:17:29.292577

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PPLIC Policyholder Claimant beyond set deadline

Requested from IC by M. Parungo at 08:52 PM on Sep 10, 2021.
Purpose: Information on PPLIC Policyholder Claimants
Date of Coverage: 01/01/2017 - 09/10/2021
Tracking no: #IC-699134732532

Parungo 08:52 PM, Sep 10, 2021 

Hi! I am requesting on behalf of my father who is a policyholder of Philippine Prudential Life Insurance. It was only recently that the bankruptcy and liquidation was brought to our attention. We were not able to file a claim on the said dates as we are abroad and the information did not reach us. I would like to ask and request for assistance on how can my father still claim his years of earning invested in the policy in PPLIC.

Cuenta 11:08 AM, Sep 15, 2021 

September 15, 2021

Dear Marie Adrianne,

Thank you for your request dated Sep 10, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for PPLIC Policyholder Claimant beyond set deadline.

We received your request on Sep 10, 2021 and will respond on or before Oct 01, 2021 08:52:34 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTY5OTEzNDczMjUzMgw, for request with ticket number #IC-699134732532.

Thank you.

Respectfully,

John Philip Cuenta
FOI Officer

Espejon 01:17 AM, Oct 13, 2021 

October 13, 2021

Dear Marie Adrianne Parungo,

Greetings!

Thank you for your request dated Sep 10, 2021 08:52:34 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for PPLIC Policyholder Claimant beyond set deadline.

Response to Request

For purposes of efficiency, it is best to directly communicate your concerns as follows:

*Assistance to claimants for filing claims against companies under conservatorship, receivership and liquidation
 -Atty. John A. Apatan
  Division Manager
  Conservatorship, Receivership and Liquidation Division
  Tel. No. 85238461 loc. 103
  Email: ja.apatan@insurance.gov.ph<mailto:ja.apatan@insurance.gov.ph>

*Informal complaints against insurance companies/regulated entities in full operation   including those complains subject to alternative dispute resolution (mediation/conciliation proceedings)
   -Ms. Ma. Lourdes L. Ramos
    Officer-In-Charge
     Public Assistance and Mediation Division
     Trunkline: 85238461 local 127/103
     Direct: 84041758
     email: mll.ramos@insurance.gov.ph<mailto:mll.ramos@insurance.gov.ph> or publicassistance@insurance.gov.ph<mailto:publicassistance@insurance.gov.ph>

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Tranquilino Espejon
FOI Receiving Officer

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