Insurance Commission

Ignacio 10:27 AM, Feb 18, 2020

Feb 18, 2020

Dear Kyla Dantes,

Thank you for your request dated Feb 16, 2020 07:41:43 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for The eternal plan.

We received your request on Feb 16, 2020 07:41:43 PM and will respond on or before Mar 06, 2020 07:41:43 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTYxNDE4NDgwNDUxOQw, for request with ticket number #IC-614184804519.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Espejon 01:56 PM, Feb 18, 2020

Dear Madam

In order to serve you better, may we request you to specify the information on Eternal Plans that you need.

Your prompt action and clarification on this matter would help us identify the appropriate resource person who can provide the response.

Thank you.

Mr. Tranquilino E. Espejon
IC Supervising Administrative Officer
Records Section, Administrative Division

Espejon 06:47 PM, Feb 19, 2020

February 19, 2020

Dear Ms. Kyla Dantes,

Greetings!

Thank you for your request dated Feb 16, 2020 07:41 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Per clarification, you are requesting guidance on what to do regarding the release of your cheque or benefit from the Eternal Plans Pasig City which has been delayed for two (2) years already. 

Relative thereto, may we advise you to submit as request for assistance to our Public Assistance and Mediation Division with contact details:

1. Email: publicassistance@insurance.gov.ph-Email
2. Telephone Numbers:  8-404-1758 or 8-523-8461 loc. 103 and 127

For information on our process in assisting the public concerning their insurance claims, please refer to the Insurance Commission's Revised Citizen's Charter at https://www.insurance.gov.ph/citizens-charter/ under page 244.

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to te.espejon@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Tranquilino Espejon
FOI Officer