Insurance Commission

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    Date: 2022-06-23 17:13:10.782099

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    Date: 2022-06-27 10:00:08.947555

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    Date: 2022-06-27 10:45:23.950744

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REFUND REQUEST FOR MY PHILIPPINE PRUDENTIAL LIFE INSURANCE ACCOUNT

Requested from IC by N. FLORES at 05:13 PM on Jun 23, 2022.
Purpose: TO REQUEST REFUND
Date of Coverage: 06/14/2013 - 02/01/2018
Tracking no: #IC-616239146014

FLORES 05:13 PM, Jun 23, 2022 

Hello Sir/Madam:
I would like to ask the Liquidation Status of My Philippine Prudential Life Insurance refund as a plan holder of the said Life insurance company I am Nerico L. Flores residence of Meneses compound GS
I visited their office at burgundy tower in Ortigas last february 2018 as soon as I got notified.And the personnel told me that I must await their next advice or information regarding my claim, however until now there is no such response from them.
I even emailed them last year, 2021 for a follow up but I received no response.
Please assist me on this matter. Thank you in advance.

Ignacio 10:00 AM, Jun 27, 2022 

June 27, 2022

Dear Nerico,

Thank you for your request dated Jun 23, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for request of refund Phil. Prudential Life Insurance Account.

We received your request on Jun 23, 2022 and will respond on or before Jul 14, 2022 05:13:10 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://msc20190130v2-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTYxNjIzOTE0NjAxNAw, for request with ticket number #IC-616239146014.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Espejon 10:45 AM, Jun 27, 2022 

June 27, 2022

Dear NERICO FLORES,

Greetings!

Thank you for your request dated Jun 23, 2022 05:13:10 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for refund request for Phil. Prudential Life insurance account.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. John A. Apatan
Division Manager
Conservatorship, Receivership and Liquidation Division
Tel. No. 85238461 loc. 103
Email: ja.apatan@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at rr.mojica@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Tranquilino Espejon
FOI Decision Maker

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