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    Date: 2023-11-19 19:39:54.840622

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    Date: 2023-11-20 11:30:35.368702

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I would to file a complaint to Pacific Cross

Requested from IC by J. Hernandez at 07:39 PM on Nov 19, 2023.
Purpose: Filing of complaint
Date of Coverage: 10/01/2023 - 10/31/2023
Tracking no: #IC-632501200494

Hernandez 07:39 PM, Nov 19, 2023 

Hello, I would like to complain the malpractice made by Pacific Cross. They never made any attempt to do an extensive explanation of the product I signed up for. The agent simply dumped documents and left me to read and understand on my own and just asked if I have questions.

Now that I am trying to make a claim, there are so many things that was just brought to my attention and there were no proper education done prior.

Ignacio 11:30 AM, Nov 20, 2023 

November 20, 2023

Dear Mr. Hernandez,

Greetings!

Thank you for your request dated Nov 19, 2023 07:39:54 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked regarding Filing a Complaint

Response to your request

In relation to your request, we were able to determine that this particular information is already available online and therefore cannot be counted as a valid FOI request. You may retrieve the requested information from the Commission's Citizens Charter page 162 which may be accessed through: https://www.insurance.gov.ph/wp-content/uploads/2023/03/IC_Citizens-Charter_Rev-2023.pdf

For other inquiries and assistance, you may reach our Public Assistance and Mediation Division (PAMD) through email at PAMD@insurance.gov.ph/publicassistance@insurance.gov.ph or though telephone number 8523 8461 local 103/127.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,
Edmar Ignacio
FOI Officer

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