Insurance Commission

Ignacio 10:02 AM, Apr 27, 2023

April 27, 2023

Dear Ms. Jimenez,

Thank you for your request dated Apr 26, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, regarding Prudential life plan.

We received your request on Apr 26, 2023 and will respond on or before May 17, 2023 03:54:14 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster01082018180000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTcxNDg3MzgxNTgyNAw, for request with ticket number #IC-714873815824.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Vinzon 10:03 AM, May 02, 2023

May 2, 2023

Dear Ms. Jimenez,

Greetings!

Thank you for your request dated Apr 26, 2023 03:54:14 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked regarding prudential life plan claim.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. John A. Apatan
Division Manager
Conservatorship, Receivership and Liquidation Division
Tel. No. 85238461 loc. 103
Email: CRLDiv@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Atty. Albert Lawrence Vinzon
FOI Decision Maker