Requested from IC by E. Bernales at 10:56 AM on
May 02, 2022.
Purpose: Claims
Date of Coverage: 05/02/2022 - 05/02/2022
Tracking no: #IC-897065558048
Bernales 10:56 AM, May 02, 2022
Hi Good Day, my name is Roden Bernales and I would like to know if the Loyola Plans are still operating because I have tried to contact them but their numbers arent working. I am a senior citizen already and incapable to go manila get the claims if so ever there is one. I have two educational plans to claim that were still pending in 2018. please help me
Ignacio 04:10 PM, May 02, 2022
May 2, 2022
Dear Emmanuel Bernales,
I refer to my letter of May 02, 2022 10:56:54 AM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Insurance Claim.
In order for us to work on your request, we need more information from you regarding your query. In particular, it would be helpful to know your relationship with Mr. Roden. You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTg5NzA2NTU1ODA0OAw, for request with ticket number #IC-897065558048, to respond.
During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Jul 25, 2022 08:09:31 AM, your request will be closed.
We hope to hear from you at the soonest possible time.
Thank you.
Respectfully,
Edmar Ignacio
FOI Officer
Bernales 10:54 AM, May 16, 2022
Good Day! Regarding the insurance claim request of my father, Roden Bernales with #IC-897065558048. I made this account to give us information about the loyola educational plans and if they are still operating. My father Roden Bernales has two pending educational plans to claim that has been matured since 2016 for Emmanuel Bernales(me) and 2018 for my brother Brian Bernales. My father used to go in Manila during 2016 and 2017 which he have claimed a total 100,000php out of 200,000php for my college plan only. In 2018, my brother's college plan also matured and he tried to process the claim but unfortunately the reply was to follow up. His last contact in loyola was 2019 when he tried to claim for the both us brothers the reply was the same. When pandemic struck, my father didn't have any opportunity to go in Manila and follow up the claim and also he is in his senior age. I have to stop my education for my brother to pursue his, the information I could provide is the claim stub which has the benificiary name and contract number. The contact numbers they gave didn't work up to now. Yet the remaining amount to claim for my own college plan is 100,000php and for my brother is full which is 200,000php. We live in the province of Negros Occidental I wish to go Manila but I don't if I can get the claim I don't want to go home empty handed for the travel fares and food are expensive. Please help us.
Ignacio 11:35 AM, May 16, 2022
May 16, 2022
Dear Emmanuel,
Thank you for your request dated May 02, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Insurance Claim.
We received your request on May 02, 2022 and will respond on or before June 6, 2022 10:56:54 AM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTg5NzA2NTU1ODA0OAw, for request with ticket number #IC-897065558048.
Thank you.
Respectfully,
Edmar Ignacio
FOI Officer
Espejon 10:09 AM, May 17, 2022
May 17, 2022
Dear Emmanuel Bernales,
Greetings!
Thank you for your request dated May 02, 2022 10:56:54 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Insurance Claim.
Response to Request
In relation to your request, please be advise that for purposes of efficiency, while we shall be informing the concerned Insurance Commission office about the said request, it is best that they directly communicate your concerns to:
Atty. John A. Apatan
Division Manager
Conservatorship, Receivership and Liquidation Division
Tel. No. 85238461 loc. 103
Email: ja.apatan@insurance.gov.ph
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at rr.mojica@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Tranquilino Espejon
FOI Decision Maker
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