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    Date: 2023-03-24 15:31:15.836863

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    Date: 2023-03-24 16:36:35.219970

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    Date: 2023-03-28 09:50:12.563143

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Filing A Complaint Against BDO Insurance

Requested from IC by J. Santos at 03:31 PM on Mar 24, 2023.
Purpose: Complaint
Date of Coverage: 03/04/2023 - 03/24/2023
Tracking no: #IC-820881450724

Santos 03:31 PM, Mar 24, 2023 

Hi,

Kindly assist in guiding me in filing a complaint against BDO Insurance. I made the payment 3 Feb 2023, until now, BDO has not  remmitted the payment to Prudential Insurance.

I am in the process of making a claim but Pruduential is unable to proceed since BDO has not paid them yet.

Regards,
Jeffrey

Ignacio 04:36 PM, Mar 24, 2023 

March 24, 2023

Dear Mr. Santos,

Thank you for your request dated Mar 24, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, regarding filing a complaint against BDO Insurance.

We received your request on Mar 24, 2023 and will respond on or before Apr 14, 2023 03:31:15 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTgyMDg4MTQ1MDcyNAw, for request with ticket number #IC-820881450724.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Vinzon 09:50 AM, Mar 28, 2023 

March 28, 2023

Dear Mr. Santos,

Greetings!

Thank you for your request dated Mar 24, 2023 03:31:15 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked regarding Filing A Complaint Against BDO Insurance.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. Juan Paolo P. Roxas
Division Manager
Public Assistance and Mediation Division
Tel. No. 85238461 loc. 103/127
Email: PAMD@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Atty. Albert Lawrence Vinzon
FOI Decision Maker

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