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  • REQUEST SUBMITTED

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    Date: 2023-04-20 09:53:47.785187

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    Date: 2023-04-20 11:59:05.574216

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    Date: 2023-04-24 10:03:30.299756

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Complain to Mercantile & I choose

Requested from IC by N. Makinano at 09:53 AM on Apr 20, 2023.
Purpose: Assistance to our car insurance claim
Date of Coverage: 12/01/2022 - 04/20/2023
Tracking no: #IC-822718143239

Makinano 09:53 AM, Apr 20, 2023 

Hi,

I hope you can help me  with our concern. 
We have a car Insurance  thru mercantile  & ichoose.
We have been requesting there assistance on our claims to our availed insurance to them however  they keep on  giving us timelines that was not met and received no update on our  concerns. 
My contact number is 09353191670 or email noviemakinanotm@gmail.com you can reach  me here if you need further  details. 

Thank you

Ignacio 11:59 AM, Apr 20, 2023 

April 20, 2023

Dear Ms. Makinano,

Thank you for your request dated Apr 20, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, regarding Complaint against Mercantile Insurance.

We received your request on Apr 20, 2023 and will respond on or before May 11, 2023 09:53:47 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://batchonboard20190219-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTgyMjcxODE0MzIzOQw, for request with ticket number #IC-822718143239.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Vinzon 10:03 AM, Apr 24, 2023 

April 24, 2023

Dear Ms. Makinano,

Greetings!

Thank you for your request dated Apr 20, 2023 09:53:47 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked regarding Complaint to Mercantile Insurance.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. Juan Paolo P. Roxas
Division Manager
Public Assistance and Mediation Division
Tel. No. 85238461 loc. 103/127
Email: PAMD@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at icrecords-foi@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Atty. Albert Lawrence Vinzon
FOI Decision Maker

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