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    Date: 2022-11-05 00:43:41.952678

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    Date: 2022-11-07 10:44:39.601899

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    Date: 2022-11-08 14:30:47.555195

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Assistance MaxiCare Non-Coverage of Hospitalization

Requested from IC by N. Noguera at 12:43 AM on Nov 05, 2022.
Purpose: Assistance provided by law
Date of Coverage: 02/26/2022 - 11/05/2022
Tracking no: #IC-904967600691

Noguera 12:43 AM, Nov 05, 2022 

Hi Insurance Commission Philippines, I emailed last Oct to publicassistance@insurance.gov.ph about MaxiCare Non-Coverage of Hospitalization. There's lacking its HMO provider (MaxiCare) following procedures in regard to Republic Act 11166 and Insurance Commission Circular Letter No. 2019-30. Can you assist me with this?

Ignacio 10:44 AM, Nov 07, 2022 

November 7, 2022

Dear Mr. Noguera,

Thank you for your request dated Nov 05, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, regarding Maxicare Non-Coverage of Hospitalization.

We received your request on Nov 05, 2022 and will respond on or before Nov 26, 2022 12:43:41 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTkwNDk2NzYwMDY5MQw, for request with ticket number #IC-904967600691.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Simon 02:30 PM, Nov 08, 2022 

November 8, 2022

Dear Mr. Noguera,

Greetings!

Thank you for your request dated Nov 05, 2022 12:43:41 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Assistance on Maxicare Non-Coverage of Hospitalization.

Response to Request

In relation to your request, please be advised that for purposes of efficiency,  while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:

Atty. Juan Paolo P. Roxas
Division Manager
Public Assistance and Mediation Division
Tel. No. 85238461 loc. 103
Email: jpp.roxas@insurance.gov.ph

For your information and guidance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at rr.mojica@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,


Chantal Mae Simon
FOI Decision Maker

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