Insurance Commission

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    Date: 2022-10-26 19:18:46.504169

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    Date: 2022-10-27 10:01:12.223821

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    Date: 2022-11-15 10:41:01.425553

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Procedure of Filing Disnformation Complaint Against Insurance Company

Requested from IC by A. Arpon at 07:18 PM on Oct 26, 2022.
Purpose: Legal complaint
Date of Coverage: 01/03/2018 - 10/26/2022
Tracking no: #IC-932670274919

Arpon 07:18 PM, Oct 26, 2022 

Hi! I would like to know the legal procedure of filing disinformation/legal complaint against an insurance company (AXA Insurance). Who's the right government body handling this kind of complaint? How can I contact them?

Ignacio 10:01 AM, Oct 27, 2022 

October 27, 2022

Dear Ms. Arpon,

Thank you for your request dated Oct 26, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Procedure of Filing Disinformation Complaint Against Insurance Company.

We received your request on Oct 26, 2022 and will respond on or before Nov 16, 2022 07:18:46 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://zcwdv320190208-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTkzMjY3MDI3NDkxOQw, for request with ticket number #IC-932670274919.

Thank you.

Respectfully,

Edmar Ignacio
FOI Officer

Simon 10:41 AM, Nov 15, 2022 

November 15, 2022

Dear Ms. Arpon,

Greetings!

Thank you for your request dated Oct 26, 2022 07:18:46 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Procedure of Filing Disinformation Complaint Against Insurance Company.

Response to Request

In relation to your request, please find attached file which is hereby released for your information and guidance.

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at rr.mojica@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey

Thank you.

Respectfully,

Chantal Mae Simon
FOI Decision Maker

Attachments:
 eFOI Reply_Ms. Arpon.pdf

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