Requested from IC by M. Bondoc at 01:24 PM on
Jun 21, 2022.
Purpose: File a claim for Prudentialife Education Plan
Date of Coverage: 08/01/2018 - 06/20/2022
Tracking no: #IC-935416200509
Bondoc 01:24 PM, Jun 21, 2022
Hello, I am currently residing in USA and I haven’t file a claim for my Prudentialife Plan with Maturity date 2018. Please help me with this matter. I am visiting the Philippines this August 2022 and want to fix all the claims I need. Please help me with this matter. I can provide a copy of my contract if needed or My aunt can transact in my behalf and I can send her an authorization letter.
Ignacio 09:30 AM, Jun 22, 2022
June 22, 2022
Dear Marie Karen,
Thank you for your request dated Jun 21, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Prudentialife Education Plan claim.
We received your request on Jun 21, 2022 and will respond on or before Jul 12, 2022 01:24:25 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster08232018140000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTkzNTQxNjIwMDUwOQw, for request with ticket number #IC-935416200509.
Thank you.
Respectfully,
Edmar Ignacio
FOI Officer
Espejon 01:47 PM, Jun 23, 2022
June 23, 2022
Dear Marie Karen Bondoc,
Greetings!
Thank you for your request dated Jun 21, 2022 01:24:25 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Prudentialife Education Plan claim.
Response to Request
In relation to your request, please be advised that for purposes of efficiency, while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to:
Atty. John A. Apatan
Division Manager
Conservatorship, Receivership and Liquidation Division
Tel. No. 85238461 loc. 103
Email: ja.apatan@insurance.gov.ph
For your information and guidance.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at rr.mojica@insurance.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey
Thank you.
Respectfully,
Tranquilino Espejon
FOI Decision Maker
Bondoc 05:59 AM, Jul 01, 2022
Hi. I already emailed the contact you provided and it’s been over a week and I didn’t get an answer
Sincerely
Marie Karen Duque Bondoc
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