PhilHealth

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2022-04-18 23:53:14.770671

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2022-04-19 08:17:25.099527

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2022-04-22 14:25:01.380836

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Under maintenance of philhealth service

Requested from PH by A. ABRIGO at 11:53 PM on Apr 18, 2022.
Purpose: ONLINE PHILHEALTH
Date of Coverage: 04/18/2022 - 04/18/2022
Tracking no: #PH-071398518027

ABRIGO 11:53 PM, Apr 18, 2022 

Online government service is becoming more important as it enables the public to transact without exposing them to the threat of the pandemic. However, PhilHealth's Electronic Registration System at https://eregister.philhealth.gov.ph/ is still under maintenance. Please provide your plans regarding the eReg service, why does the maintenance takes so long, and when it will be finished. The eReg service will be great for locations where there is only one PhilHealth center available for registration, such as here in Cavite. Specially my girlfriend need to update her philhealth because she is preg

Macatangay Jr. 08:17 AM, Apr 19, 2022 

April 19, 2022

Dear ANDY,

Thank you for your request dated Apr 18, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Under maintenance of philhealth service.

We received your request on Apr 18, 2022 and will respond on or before May 09, 2022 11:53:14 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTA3MTM5ODUxODAyNww, for request with ticket number #PH-071398518027.

Thank you.

Respectfully,

Zenaida Marron
FOI Officer

Ferwelo 02:25 PM, Apr 22, 2022 

April 22, 2022

Dear ANDY ABRIGO,

Greetings!

Thank you for your request dated Apr 18, 2022, 11:53:14 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Under maintenance of PhilHealth service.

Response to Request

Your FOI request is approved. I enclose a copy of [all] of the information you requested.

Please note that we are only able to provide some of the information you have requested as <The Electronic Registration System has an ongoing system enhancement. Rest assured that PhilHealth will provide an update/status the soonest >.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <ATTY. DANTE A. GIERRAN, CPA - President and Chief Executive Officer (PCEO), nrsantiago@philhealth.gov.ph, or privacy.dpo@philhealth.gov.ph>. 

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Please be guided that the purpose of the information/data being requested should be solely used for the intent stated in your request.

Help us also improve our services by answering a quick survey at https://bit.ly/3fN82Jn.

Thank you.

Respectfully,

Patrick Collen Ferwelo
FOI Receiving Officer

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