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  • REQUEST SUBMITTED

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    Date: 2023-08-31 23:18:15.495329

  • PROCESSING REQUEST

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    Date: 2023-09-04 10:01:36.551763

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2023-09-04 16:33:24.475322

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No philhealth activation email from the member log in portal

Requested from PH by A. Manglinong at 11:18 PM on Aug 31, 2023.
Purpose: To view MDR how much unpaid months has piled up
Date of Coverage: 08/31/2023 - 08/31/2023
Tracking no: #PH-148321178284

Manglinong 11:18 PM, Aug 31, 2023 

Hi we just created an account on the philhealth member portal for my husband to view his mdr. Why is he not receiving any email for activation? Even in the spam folder, none. We already made an account using two different email address of his. Same problem. How come? - Angel B Manglinong

Macatangay Jr. 10:01 AM, Sep 04, 2023 

September 4, 2023

Dear Angelica,

Thank you for your request dated Aug 31, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for No philhealth activation email from the member log in portal.

We received your request on Aug 31, 2023 and will respond on or before Sep 21, 2023 11:18:15 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTE0ODMyMTE3ODI4NAw, for request with ticket number #PH-148321178284.

Thank you.

Respectfully,

Zenaida Marron
FOI Officer

Ferwelo 04:33 PM, Sep 04, 2023 

September 4, 2023

Dear Angelica,

Greetings!

Thank you for your request dated Aug 31, 2023 11:18:15 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for No philhealth activation email from the member log in portal.

Response to Request

Please verify your registered email address and attempt the request once more.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <Emmanuel R. Ledesma, Jr. - President and Chief Executive Officer (PCEO), nrsantiago@philhealth.gov.ph, or privacy.dpo@philhealth.gov.ph>. 

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Please be guided that the purpose of the information/data being requested should be solely used for the intent stated in your request.

Help us also improve our services by answering a quick survey at https://tinyurl.com/FOI-Request-Feedback.

Thank you.

Respectfully,

Patrick Collen Ferwelo
FOI Receiving Officer

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