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    Date: 2021-09-22 09:03:20.406598

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    Date: 2021-09-22 13:00:49.761930

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COVID19 Benefit Availment

Requested from PH by C. Marfil at 09:03 AM on Sep 22, 2021.
Purpose: Personal Consumption/Confirmation
Date of Coverage: 08/24/2021 - 09/02/2021
Tracking no: #PH-246327661682

Marfil 09:03 AM, Sep 22, 2021 

Hello,

I was COVID19 positive and admitted at St. Luke's hospital with my physician diagnosis COVID19 with severe pneumonia. Upon discharge, my philhealth benefit claim was only for moderate pneumonia amounting to Php 143,267. I am expecting to the amounting Php 333,519 since I was diagnose as COVID19 w/ severe pneumonia. Can you please clarify why was this? If wrong benefit was provided, how can I file for reimbursement since I am already discharged and paid?


September 22, 2021

Dear Carlo,

Greetings!

Thank you for your request dated Sep 22, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for COVID19 Benefit Availment.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide the information you have requested due to Data Privacy Act. For assistance we would request you to send an email to actioncenter@philhealth.gov.ph. You may attach supporting documents such as valid ID's and confinement records. And, kindly include the following information on your email .
1. PhilHealth Identification Number (PIN)
2. Complete Name (Surname, First Name, Middle Name)
3. Birthdate
4. Address
5. Confinement Period
6. Name of Hospital / Address

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to actioncenter@philhealth.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Zenaida Marron
FOI Officer

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