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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2024-01-03 10:28:24.801172

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2024-01-03 14:57:57.527236

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2024-01-04 13:05:02.981962

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No Philhealth Activation Email Received

Requested from PH by J. Dela Cruz at 10:28 AM on Jan 03, 2024.
Purpose: Employment Application
Date of Coverage: 01/03/2024 - 01/03/2024
Tracking no: #PH-933628845689

Dela Cruz 10:28 AM, Jan 03, 2024 

Hi

I have been trying to create an account on PhilHealth online as I need to secure a copy of my Member Data Record (MDR) for my employment application but I am unable to do so as I am not receiving the email with activation link for my created account.

Kindly advise on how to proceed with this.

Thank you.
Jethro Dela Cruz

Macatangay Jr. 02:57 PM, Jan 03, 2024 

January 3, 2024

Dear Jethro,

Thank you for your request dated Jan 03, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for No Philhealth Activation Email Received.

We received your request on Jan 03, 2024 and will respond on or before Jan 24, 2024 10:28:24 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTkzMzYyODg0NTY4OQw, for request with ticket number #PH-933628845689.

Thank you.

Respectfully,

Zenaida Marron
FOI Officer

Ferwelo 01:05 PM, Jan 04, 2024 

January 4, 2024

Dear Jethro,

Greetings!

Thank you for your request dated Jan 03, 2024 10:28:24 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for No Philhealth Activation Email Received.

Response to Request

Your FOI request is approved. I enclose a copy of [all] of the information you requested. Please verify your registered email address and attempt the request once more or kindly do check your spam.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <Emmanuel R. Ledesma, Jr. - President and Chief Executive Officer (PCEO), nrsantiago@philhealth.gov.ph, or privacy.dpo@philhealth.gov.ph>. 

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Please be guided that the purpose of the information/data being requested should be solely used for the intent stated in your request.

Help us also improve our services by answering a quick survey at https://tinyurl.com/FOI-Request-Feedback.

Thank you.

Respectfully,

Patrick Collen Ferwelo
FOI Receiving Officer

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