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    Date: 2023-04-18 11:58:13.608599

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    Date: 2023-04-24 15:40:04.261239

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REFUND REQUEST SYSTEM ERROR OF GCASH

Requested from NBI by C. TANAUAN at 11:58 AM on Apr 18, 2023.
Purpose: refund
Date of Coverage: 04/17/2023 - 04/17/2023
Tracking no: #NBI-438245743705

TANAUAN 11:58 AM, Apr 18, 2023 

goodday po kung pwede po sana mag request ng refund sa gcash kahapon po around 3pm nagrerenew po ako ng nbi then nung magbabayad nako mag unvailable po sya pero nabawasan po ng 160 yung gcash ko i have ref number sa gcash pero po sa nbi wala po yung refrence number nya kasi nacancel kopo baka po may ibang way para marefund sya thank you po


April 24, 2023

Dear CHARLES ANGEL,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. For NBI Clearance concerns/ inquiries, you may send a message thru this link: https://nbi.gov.ph/contact-us/

You may also send an email to nbiclearance@nbi.gov.ph.

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

For feedbacks, kindly accomplish the form on this link:
https://docs.google.com/forms/d/e/1FAIpQLSdwrQp0NNz9JumfLqub3J1hFBKv4MpEPOYNJpL7fOaFtlR3qw/viewform

Thank you. 


Respectfully,
FOI Receiving Officer

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