National Bureau of Investigation

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    Date: 2021-10-30 14:57:38.572070

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    Date: 2021-11-03 10:36:01.282612

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Lending app harrassment

Requested from NBI by S. Saludario at 02:57 PM on Oct 30, 2021.
Purpose: Report harassment
Date of Coverage: 10/25/2021 - 10/30/2021
Tracking no: #NBI-565886833526

Saludario 02:57 PM, Oct 30, 2021 

Magandang hapon po. Manghihingi po sana ako ng tulong dahil sunod sunod po ang pagkakasakit ko at ngayon ay positive ako sa covid, nasisend ako ng request for consideration sa mga lending apps na nautangan ko simula ng mamatay ang Mama ko dahil palagi na rin po ako nagkakasakit. Sa ngayon po lahat ng contacts ko sinendan nila ng message at hindi rin nasagot ang customer service nila sa request ko. Sobra na po ako napapahiya, alam ko obligasyon ko magbayad pero sa ngayon po hirap talaga ako dahil hirap pa ako huminga. Sana po matulungan niyo po ako. Salamat po

Suarez 10:36 AM, Nov 03, 2021 

Dear Sheryl-Ann Saludario,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

In order to properly address your concerns, may we request that you submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf. As soon as you're fully recovered, you may proceed to our Complaints and Recording Division. (CRD), Vtech Tower, G. Araneta Avenue (C-3), corner Ma. Clara Street, Barangay Sto. Domingo, Quezon City or to NBI Regional or District Office nearest you and bring the aforesaid documents.  

You may also report illegal activities to NBI via these numbers and link:

0966 472 3056
0961 734 9450
0975 153 9146 (Regional)
02-8524-02-37

https://nbi.gov.ph/contact-us/

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you. 


Respectfully,

Nicanor Suarez
FOI Receiving Officer

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