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    Date: 2023-08-01 03:23:56.870414

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    Date: 2023-08-16 10:34:07.705754

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Gcash account

Requested from NBI by R. Barrera at 03:23 AM on Aug 01, 2023.
Purpose: Refund my gcash credit from old gcash account
Date of Coverage: 07/18/2023 - 08/01/2023
Tracking no: #NBI-565286842145

Barrera 03:23 AM, Aug 01, 2023 

Goodday, I would like to request for a police report as per requested by GCASH Help Center.

 The Police report was I redeemed a voucher on SHARETREATS/gcash but I made a mistake when I redeemed gcash account number to redeem I hope you can help me to refund my credit to my gcash active account


GCASH Transaction Details:
Wrong number Gcash No.09482398190
Gcash account number 09554439437 Date & Time: July 18 2023 time 04:22am
Reference Number:8010963322053
Amount: 500


August 16, 2023

Dear Raymark,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. To file a complaint, request for investigation, or report any crime,  kindly proceed to our Complaints and Recording Division (CRD), Vtech Tower, G. Araneta Avenue corner Ma. Clara St., Brgy. Sto. Domingo, Quezon City, or to the NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf. 

You may also send your complaint via email thru crd@nbi.gov.ph. 

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

For feedbacks, kindly accomplish the form on this link:
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Thank you very much. 


Respectfully,
FOI Receiving Officer

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