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    Date: 2023-04-07 00:09:02.537145

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    Date: 2023-04-19 14:41:05.551867

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Unauthorized transaction of my gcash account

Requested from NBI by V. Beri at 12:09 AM on Apr 07, 2023.
Purpose: For gcash investigation
Date of Coverage: 04/07/2023 - 04/07/2023
Tracking no: #NBI-578430701144

Beri 12:09 AM, Apr 07, 2023 

Goodday, I would like to request for a police report as per requested by GCASH Help Center.

 The Police report was needed by Gcash to process my refund on the unauthorized transaction on my account. Someone linked my Gcash to Lazada and used my gcash fund for shoping


GCASH Transaction Details:
Gcash No. -09951312268
Date & Time: April 6, 2023 8:09PM
Reference Number: 986673248
Amount: 4,320

GCASH Transaction Details:
Gcash No. -09951312268
Date & Time: April 6, 2023 8:25PM
Reference Number: 885756575
Amount: 168


April 19, 2023

Dear Virgil Angelo,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. To file a complaint, request for investigation, or report any crime,  kindly proceed to our Complaints and Recording Division (CRD), Vtech Tower, G. Araneta Avenue corner Ma. Clara St., Brgy. Sto. Domingo, Quezon City, or to the NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf. 

You may also send your complaint via email thru crd@nbi.gov.ph. 

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

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Thank you very much. 


Respectfully,
FOI Receiving Officer

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