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    Date: 2023-08-01 21:17:08.521797

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    Date: 2023-08-16 10:52:21.107553

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Complaint for Moca Moca Lending App for too much high interest rates

Requested from NBI by N. Pelembergo at 09:17 PM on Aug 01, 2023.
Purpose: To clear my balances with Moca Moca which had been already paid.
Date of Coverage: 07/12/2023 - 08/01/2023
Tracking no: #NBI-579741056145

Pelembergo 09:17 PM, Aug 01, 2023 

Hi!  I would like to ask for help on my balances with the Moca Moca lending app,  I'd already paid the whole amount with interest,  but then I'd still have the remaining balances reflected on my app.  I only received 3000 pesos last July 12, 2023, then I settled my account on Aug. 1, 2023, for the amount of 4620 but then there are still balances reflected on my app,  for the amount of 210 and 2310 pesos that will l due this August 8, 2023. Is this kind of interest still right?


August 16, 2023

Dear Novielyn,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. To file a complaint, request for investigation, or report any crime,  kindly proceed to the NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf. 

You may also send your complaint via email thru crd@nbi.gov.ph. 

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

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Thank you very much. 


Respectfully,
FOI Receiving Officer

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