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    Date: 2021-12-07 08:31:15.929778

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    Date: 2021-12-07 13:34:15.069220

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Unauthorized Transaction in my Gcash Account

Requested from NBI by M. Guerrero at 08:31 AM on Dec 07, 2021.
Purpose: Police Report as per requirements of Gcash Customer Service, to be able to proceed to the next step.
Date of Coverage: 11/26/2021 - 11/26/2021
Tracking no: #NBI-887571458055

Guerrero 08:31 AM, Dec 07, 2021 

Hi, nahacked ung Gcash Account ko at may unauthorized transaction at nkuha Ang 4,430 ko, nareport ko na po sa Gcash Customer Service pero Pinaparequired nila ako Ng police report to be able to proceed na mkuha ung pera sa account ng nagkuha.. please help po, need ko Kasi masubmit ung police report within 72 hours.
Eto po ung details:
Scammer #: 09152882561
Name: unverified account
Amount: 4,430

Please contact me here 09661788918 for more details, thank you

Suarez 01:34 PM, Dec 07, 2021 

Dear Mary Grace Guerrero,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for data or information on NBI programs and services. As regards your concern, you may proceed to the police station nearest you to obtain a police report. 

Further, for complaints and requests for investigation, kindly proceed to our Complaints and Recording Division. (CRD), Vtech Tower, G. Araneta Avenue (C-3), corner Ma. Clara Street, Barangay Sto. Domingo, Quezon City  or to NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf.

You may also report illegal activities to NBI via these numbers and link:

0966 472 3056
0961 734 9450
0975 153 9146 (Regional)
02-8524-02-37

https://nbi.gov.ph/contact-us/

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you. 


Respectfully,
FOI Receiving Officer

Guerrero 02:11 PM, Dec 07, 2021 

Hi,
Pumunta na po ako sa 3 pinakamalapit na police station dito samin kaso Hindi daw Sila nag issue Ng police report sa case na ganito.. please help nmn po need ko lang police report para masubmit ko Kay Gcash as requirements lang po.

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