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    Date: 2023-04-11 09:52:10.970652

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    Date: 2023-04-19 15:24:37.600404

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Complaint Against Loan App Unlawful Harassments from Quickla

Requested from NBI by M. Bautista at 09:52 AM on Apr 11, 2023.
Purpose: Complaint Against Loan App Unlawful Harassments via Text, Call and Social Media
Date of Coverage: 04/04/2023 - 04/11/2023
Tracking no: #NBI-906653095944

Bautista 09:52 AM, Apr 11, 2023 

I would like to report continuous harassment through text and calls. The lending app call half of my contacts without my permission and asking me to pay a amount that I don't even borrowed.


April 19, 2023

Dear Maria Mercedes,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. To file a complaint, request for investigation, or report any crime,  kindly proceed to our Complaints and Recording Division (CRD), Vtech Tower, G. Araneta Avenue corner Ma. Clara St., Brgy. Sto. Domingo, Quezon City, or to the NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf. 

You may also send your complaint via email thru crd@nbi.gov.ph. 

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

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Thank you very much. 


Respectfully,
FOI Receiving Officer

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