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    Date: 2023-08-01 00:22:15.784044

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    Date: 2023-08-16 10:34:58.123560

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File for refund and case regarding online fraud

Requested from NBI by C. Leony at 12:22 AM on Aug 01, 2023.
Purpose: To file a complaint and refund
Date of Coverage: 07/27/2023 - 07/28/2023
Tracking no: #NBI-974079674351

Leony 12:22 AM, Aug 01, 2023 

Hello I would like to request to file a complaint for refund with the person under the Gcash number +639657728016, she doesn't want to refund the money and she keeps on turning around whenever we try to do a resolution since she did online fraud by promising us by buying 12,00 peso worth of 50,000 followers of real accounts coming from Philippines but instead they sold us fake bots from Vietnam. We did 2 transaction of buying followers: we paid 12,000 for the first one, then we paid 6,000 down payment for the second transaction, we didn't pay the balance of 6,000 because they put fake bots.


August 16, 2023

Dear Charles,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. To file a complaint, request for investigation, or report any crime,  kindly proceed to our Complaints and Recording Division (CRD), Vtech Tower, G. Araneta Avenue corner Ma. Clara St., Brgy. Sto. Domingo, Quezon City, or to the NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf. 

You may also send your complaint via email thru crd@nbi.gov.ph. 

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

For feedbacks, kindly accomplish the form on this link:
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Thank you very much. 


Respectfully,
FOI Receiving Officer

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