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    Date: 2022-02-25 13:49:04.698984

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    Date: 2022-03-02 10:54:02.022522

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Complaint with Pesocash Loan Company

Requested from NBI by A. Abestilla at 01:49 PM on Feb 25, 2022.
Purpose: Avoid from Harassment
Date of Coverage: 02/25/2022 - 02/25/2022
Tracking no: #NBI-045358086528

Abestilla 01:49 PM, Feb 25, 2022 

Hi,
I received an email reminder for my due loan today via email, and the staff is being rude during our conversation. I mentioned that I will be paying tomorrow as I'm at work and will receive the money tomorrow, but the staff is being rude and ruder about it. This staff is using her personal email delacruzmargaretsexy23@gmail.com, and personal number to harass me for paying the debt WITHIN AN HOUR. I have raised the complaint to their company, but did not received any response from them about it, and the staff is becoming more aggressive. I already paid the loan during my lunch break.

Suarez 10:54 AM, Mar 02, 2022 

March 2, 2022

Dear Angelica Abestilla,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents, data or information on NBI programs and services. For complaints and requests for investigation, kindly proceed to our Complaints and Recording Division. (CRD), Vtech Tower, G. Araneta Avenue (C-3), corner Ma. Clara Street, Barangay Sto. Domingo, Quezon City  or to NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf.

You may also report illegal activities to NBI via these numbers and link:

0966 472 3056
0961 734 9450
0975 153 9146 (Regional)
02-8524-02-37

https://nbi.gov.ph/contact-us/

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you. 


Respectfully,
FOI Receiving Officer

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