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    Date: 2022-01-29 16:10:38.074883

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    Date: 2022-01-31 09:11:51.110936

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Online lending apps in the Philippines

Requested from NBI by R. Cagang at 04:10 PM on Jan 29, 2022.
Purpose: To investigate and eliminate those online lending apps that are harassing their customers
Date of Coverage: 12/01/2021 - 01/29/2022
Tracking no: #NBI-099745288108

Cagang 04:10 PM, Jan 29, 2022 

Hello! I would like to report those online lending apps that are sending offensive words, threatening and shaming customers. These online lending apps are also able to access contacts and photos which they use against you if you cannot pay your obligation to them. I have screenshots of their messages as proof.

Suarez 09:11 AM, Jan 31, 2022 

January 31, 2022

Dear Rosalyn Cagang,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. For complaints and requests for investigation, kindly proceed to the NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf.

You may also report illegal activities to NBI via these numbers and link:

0966 472 3056
0961 734 9450
0975 153 9146 (Regional)
02-8524-02-37

https://nbi.gov.ph/contact-us/

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you. 


Respectfully,
FOI Receiving Officer

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