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    Date: 2022-01-26 17:30:28.364353

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    Date: 2022-01-28 17:15:04.865015

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NBI Clearance Online Renewal - Door-to-Door Delivery Service

Requested from NBI by J. Padilla at 05:30 PM on Jan 26, 2022.
Purpose: Transparency of transactions made through online government facilities
Date of Coverage: 01/26/2022 - 01/26/2022
Tracking no: #NBI-167221842579

Padilla 05:30 PM, Jan 26, 2022 

Hi! 

I tried contacting NBI through the numbers provided on their website but I haven't been able to reach anyone. I also sent an email requesting for a refund regarding their door-to-door delivery service for the NBI clearance since it wasn't clear on the website how long the coverage for expired clearance they allow renewal without a personal appointment. 

Also, the proof of transaction for the delivery service is not shown on my personal account. There is not enough information on their site nor anywhere online that explains the process or FAQs to help situations like these.

Suarez 05:15 PM, Jan 28, 2022 

January 28, 2022

Dear Jhamila Padilla,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

For NBI Clearance inquiries, our telephone numbers are as follows: 
8523-82-1 to 38 local 5223, 540 and 5509
8524 -12-77 and 8522-87-88

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you. 


Respectfully,
FOI Receiving Officer

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