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    Date: 2023-12-28 15:54:40.696649

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    Date: 2024-01-08 10:41:10.237485

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Changing of Email Address for my NBI Clearance Account

Requested from NBI by R. RETANAN at 03:54 PM on Dec 28, 2023.
Purpose: I need access to my NBI account to update my information.
Date of Coverage: 12/27/2023 - 12/28/2023
Tracking no: #NBI-195785898272

RETANAN 03:54 PM, Dec 28, 2023 

Good day!

I would like to request for a change in my NBI online account email address. I had to change to a new email address because i don't have access to my previous email address. 

My current email address in the portal is russelgeneretanan@yahoo.com, and I would like to change it to my new email, which is russelgeneretanan@gmail.com. I would really appreciate it if you could update it as soon as possible. Respectfully asking for your assistance. Thank you very much and Godbless!


January 8, 2024

Dear RUSSEL GENE,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. For NBI Clearance concerns/ inquiries, you may send a message thru this link: https://nbi.gov.ph/contact-us/

You may also send an email to nbiclearance@nbi.gov.ph or call the NBI-Clearance customer support hotlines at the following numbers:
09617319404 (Smart)
09608915222 (Smart)
09608915224 (Smart)
09608287044 (Smart)
09551405330 (Globe)

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

For feedbacks, kindly accomplish the form on this link:
https://docs.google.com/forms/d/e/1FAIpQLSdwrQp0NNz9JumfLqub3J1hFBKv4MpEPOYNJpL7fOaFtlR3qw/viewform

Thank you. 


Respectfully,
FOI Receiving Officer

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