National Electrification Administration

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  • REQUEST SUBMITTED

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    Date: 2022-08-27 20:15:55.406125

  • PROCESSING REQUEST

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    Date: 2022-08-31 23:49:54.807665

  • REQUEST SUCCESSFUL

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    Date: 2022-09-21 15:50:56.138946

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EMAIL ADDRESS OF NEA AND ERC FOR CUSTOMER COMPLAINTS AGAINST ELECTRIC COMPANY

Requested from NEA by M. Perocho at 08:15 PM on Aug 27, 2022.
Purpose: PERSONAL COPY
Date of Coverage: 08/27/2022 - 08/27/2022
Tracking no: #NEA-975159032801

Perocho 08:15 PM, Aug 27, 2022 

Hello,

May I request to have the updated email address and phone numbers of ERC & NEA.

Thank you,

Officer 11:49 PM, Aug 31, 2022 

August 31, 2022

Dear Mark,

Thank you for your request dated Aug 27, 2022 08:15:55 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for EMAIL ADDRESS OF NEA AND ERC FOR CUSTOMER COMPLAINTS AGAINST ELECTRIC COMPANY.

We received your request on Aug 27, 2022 08:15:55 PM and will respond on or before Sep 16, 2022 08:15:55 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5FQS05NzUxNTkwMzI4MDEM, for request with ticket number #NEA-975159032801.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

FDM 03:50 PM, Sep 21, 2022 

September 21, 2022

Dear Mark Perocho,

Greetings!

Thank you for your request dated Aug 27, 2022 08:15:55 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for EMAIL ADDRESS OF NEA AND ERC FOR CUSTOMER COMPLAINTS AGAINST ELECTRIC COMPANY.

Response to Request

Your FOI request is approved. For customer complaints, you can reach NEA at nea_cdpd@yahoo.com with the trunk line 8929-1909 local 136 and ERC at cas1@erc.ph


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Rhina H. Angue / rhilarioa@yahoo.com. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Office of the Administrator FDM
FOI Receiving Officer

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