National Privacy Commission

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    Date: 2021-11-21 07:58:39.189298

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    Date: 2021-11-29 09:28:57.905673

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OLA Violations of R.A. No. 10173, or the Data Privacy Act of 2012

Requested from NPC by D. Tuazon at 07:58 AM on Nov 21, 2021.
Purpose: I need help how to file a formal complaint for OLA companies who had invaded my phone contact list
Date of Coverage: 11/15/2021 - 11/21/2021
Tracking no: #NPC-408202907010

Tuazon 07:58 AM, Nov 21, 2021 

Since Nov 15,  FIRST CASH PESOPLUS AND PERANYO had started sending out messages and calling  all numbers in my phone contact list. Theses OLA had claimed that I had made them (each person in my contacts) my referral and to remind me of my payment. Each passing day, messages and calls became more frequent and rude. When I tried to pay just after 6 days after the duedate the amount was 600% more than what I had owed. Charges are very unjust and they have been continuously burdening all my contact list and threatening to include their photos with mine posted as scammers on social media flatforms.

Tuazon 08:04 AM, Nov 21, 2021 

They also had started sending messages to my FB account with images of me from my company and that they will forward a recommendation to our office for my dismissal and request a demand to collect fees from them. I and my family are in shame, and undergoing depression for this threats.


November 29, 2021

Dear Donna Liza Tuazon,

Greetings!

Thank you for your request dated Nov 21, 2021 07:58:39 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for OLA  Violations of R.A. No. 10173, or the Data Privacy Act of 2012.

Response to your request

While our aim is to provide information whenever possible, in this instance your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded through email reply.

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determined that this may be a subject of an advisory opinion, the same will be release to you not later than 20 working days, unless the complexity and novelty of the subject matter requires a longer period of time for further evaluation.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to Privacy Commissioner and Chairman Raymund E. Liboro at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result, within 30 calendar days from the date when we receive your review request.

Thank you.

Respectfully,
https://pcoomaster07312018110000-dot-efoi-ph.appspot.com/help
FOI Officer

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