National Privacy Commission

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    Date: 2022-07-12 18:26:26.041132

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    Date: 2022-08-08 10:26:54.154542

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Data Breach of Online Loans App

Requested from NPC by M. Boholst at 06:26 PM on Jul 12, 2022.
Purpose: Complaints on OLA that harvests contact details
Date of Coverage: 07/12/2022 - 07/12/2022
Tracking no: #NPC-409229204368

Boholst 06:26 PM, Jul 12, 2022 

I would like to raise my concern about my personal data as I feel like it has breached my privacy. I learned that online loan apps are not allowed to harvest contact information in my phonebook other than the reference number submitted to them. I had made financial mistakes that led me to applying to said loan application since I got scared and they send messages and call me that is degrading. Now that I have asked for help to my parents and they have been keeping in touch with them. However, FirstPeso messaged people from my phonebook. I believe that all online apps do so.


Dear Mc Clyde Ann Boholst,

Greetings!

Thank you for your request dated Jul 12, 2022 06:26:26 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to alleged harassment of an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded to through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman John Henry Du Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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