National Privacy Commission

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    Date: 2022-02-22 10:26:35.711246

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    Date: 2022-03-28 10:01:08.158523

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Call harassment from online lending app

Requested from NPC by M. Manicad at 10:26 AM on Feb 22, 2022.
Purpose: Call harassment from online lending app (online loans pilipinas
Date of Coverage: 02/20/2022 - 02/22/2022
Tracking no: #NPC-432074206063

Manicad 10:26 AM, Feb 22, 2022 

I am receiving 5-6 calls a day reminding me of my payment due. I also receive text and email as a reminder. My due is on 02/26/2022. They're only asking me the same question over and over again like when will i pay and how. I am giving them the same answer. I told them to stop calling me since it's not yet due because i am working and i also need to rest. Receing 1 call, text and email once a day is understandable but calling me multiple times is unacceptable. Tell them to give their clients time to work and rest well so that they can get paid instead if harassing us. They're employees are so


Dear MARIANE Manicad,

Greetings!

Thank you for your request dated Feb 22, 2022 10:26:35 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to alleged threats, and unauthorized access of an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded to through email reply.

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman John Henry Du Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you the result within 30 calendar days from the date we receive your review request.

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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