National Privacy Commission

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    Date: 2021-12-08 15:17:58.349487

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    Date: 2021-12-20 09:11:23.937214

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ONLINE LENDING HARASSMENT

Requested from NPC by S. Aguilar at 03:17 PM on Dec 08, 2021.
Purpose: To stop cyber bullying, harassments and defamation of online lending companies in the Philippines
Date of Coverage: 11/29/2021 - 12/08/2021
Tracking no: #NPC-555067507650

Aguilar 03:17 PM, Dec 08, 2021 

I would like to report Kuya Loan and First Cash for sending me harassment messages and defaming remarks against my credentials. They keep sending me text messages and harassing calls including people from my phonebook which I did not even declared as co-makers when I applied for the loan. Loans due for the day, are being called using harassing remarks even though the day still has not ended yet. They are being too much! Can you do something on this? Please help me! I'm being anxious now due to death threats I am receiving from them. Thanks a lot!


December 20, 2021

Dear Shielo Aguilar,

Greetings!

Thank you for your request dated Dec 08, 2021 03:17:58 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for ONLINE LENDING HARASSMENT.

Response to your request

While our aim is to provide information whenever possible, in this instance your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded through email reply.

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determined that this may be a subject of an advisory opinion, the same will be release to you not later than 20 working days, unless the complexity and novelty of the subject matter requires a longer period of time for further evaluation.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to Privacy Commissioner and Chairman Raymund E. Liboro at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result, within 30 calendar days from the date when we receive your review request.

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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