National Privacy Commission

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2021-09-12 12:36:35.077280

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  • REQUEST DENIED

    Your request was denied

    Date: 2021-09-16 12:42:34.070767

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To stop the harassment and threat particularly SWIPE ONLUNE LENDING AND NETLOAN ONLINE LENDING

Requested from NPC by P. Almojuela at 12:36 PM on Sep 12, 2021.
Purpose: To stop the harassment and threats of agents to the borrower as well as the contact persons.
Date of Coverage: 09/09/2021 - 09/10/2021
Tracking no: #NPC-611992386707

Almojuela 12:36 PM, Sep 12, 2021 

SWiPE ONLINE LENDING AND NETLOAN ONLINE LENDING CONTIMIOUSLY SENDING ME MESSAGES EVERY MINUTE HARASSING ME AND THREATENING ME AS WELL. AS SHAMING ME IN SOCIAL MEDIA. 
THE AGENT OF THAT PARTICULAR ONLINE LENDING CONTINIOUSLY TEXTING AND CALLING ALL MY CONTACTS IN MY PHONE WITHOUT MY PERMISSION. 
THEY ILLEGALY COPIED THE CONTENTS OF MY PHONE. 
TO STOP HARASSING OF BORROWERS TO ALL ONLINE LENDING.


September 16, 2021

Dear MS. ALMOJUELA:

Greetings!

Thank you for your request dated Sep 12, 2021 02:16:41 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek for help due to unauthorized access of your contacts of an Online Lending App- NETLOAN and SWIPELOAN.

Response to your request

While our aim is to provide information whenever possible, in this instance your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determined that this may be a subject of an advisory opinion, the same will be release to you not later than 20 working days, unless the complexity and novelty of the subject matter requires a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to Privacy Commissioner and Chairman Raymund E. Liboro at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result, within 30 calendar days from the date when we receive your review request. 

Thank you.

Respectfully,
FOI Officer

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