National Privacy Commission

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    Date: 2022-08-01 17:03:20.926309

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    Date: 2022-08-16 09:26:04.949816

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MOCA MOCA Complaint

Requested from NPC by G. Carabot at 05:03 PM on Aug 01, 2022.
Purpose: To report a complaint about the continuously harvesting contact info.
Date of Coverage: 08/01/2022 - 08/01/2022
Tracking no: #NPC-617800511763

Carabot 05:03 PM, Aug 01, 2022 

Hi, i would like to repott Moca Moca who continously getting personal info and contact details in my phone. They call people who are in my contact and ask them regarding a loan that i never have. This is so frustrating. They keep calling and asking for a payment. I never had a loan to this app. I hope you could help me. This is so scary how some app can get information in your phone. I reasearch and a lot of people getting the same issue. Please address this. Thanks


Dear Geraldine Carabot,

Greetings!

Thank you for your request dated Aug 01, 2022 05:03:20 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to unauthorized access and alleged harassment of an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded to through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman John Henry Du Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://cabinetsecretary11222018-dot-efoi-ph.appspot.com/help
FOI Officer

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