National Privacy Commission

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    Date: 2021-10-20 22:40:51.413380

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    Date: 2021-10-26 09:47:53.305752

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ONLINE LENDING APPS - VIOLATING THE AGREEMENT WITH THE PRIVACY OF USER

Requested from NPC by A. Ibrahim at 10:40 PM on Oct 20, 2021.
Purpose: Review of Invading User's Privacy
Date of Coverage: 10/19/2021 - 10/20/2021
Tracking no: #NPC-647271564838

Ibrahim 10:40 PM, Oct 20, 2021 

Good day! I would like to complain an ONLINE LENDING APP (CashGO, HopeCash under the company Catcash Investors Lending Corp) who's harrasing, bullying, shaming and violating my privacy by using my contact list. 

They access my contact list without my consent and it is a violation of privacy and sending messages or calling all in my contacts that I owe them money. It is clearly a violation of PRIVACY.

I was only not 24 hours delayed to my loan payment due to my company's late salary. I explained it to them but they still keep on harassing me, calling and texting me and all of my contact lists


October 26, 2021

Dear Asfia Ibrahim,

Greetings!

Thank you for your request dated Oct 20, 2021 10:40:51 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek for help due to unauthorized access, alleged public shaming, and threats of Online Lending App.

Response to your request

While our aim is to provide information whenever possible, in this instance your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determined that this may be a subject of an advisory opinion, the same will be release to you not later than 20 working days, unless the complexity and novelty of the subject matter requires a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to Privacy Commissioner and Chairman Raymund E. Liboro at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result, within 30 calendar days from the date when we receive your review request. 

Thank you.

Respectfully,
FOI Officer

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