National Privacy Commission

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    Date: 2022-06-28 00:34:42.039808

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    Date: 2022-07-07 21:11:48.082954

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Harassment From Cashmart Philippines

Requested from NPC by K. Laigo at 12:34 AM on Jun 28, 2022.
Purpose: Reporting harassment from an agent from Cashmart.
Date of Coverage: 06/28/2022 - 06/28/2022
Tracking no: #NPC-727067314930

Laigo 12:34 AM, Jun 28, 2022 

Hi,
I would like to file a complaint regarding an agent from Cashmart Philippines who has been forcing me to pay and even threatened me to be on a Brgy.hearing.This agent has been going on my address multiple times. Also sending me text messages and calls. Please do something. I only owe them 12000PHP now it wen to 27000PHP.


Dear Kathleen Laigo,

Greetings!

Thank you for your request dated Jun 28, 2022 12:34:42 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to alleged unauthorized access, harassment, and death threats of an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded to through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman John Henry Du Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://pcoomaster06292017150000-dot-efoi-ph.appspot.com/help
FOI Officer

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