National Privacy Commission

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    Date: 2023-01-16 16:37:11.766067

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    Date: 2023-01-25 10:58:40.216051

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OLA Harassment

Requested from NPC by L. Cerna at 04:37 PM on Jan 16, 2023.
Purpose: Sending message and calling my friends and relatives regarding my debt.
Date of Coverage: 09/28/2022 - 01/14/2023
Tracking no: #NPC-758656403411

Cerna 04:37 PM, Jan 16, 2023 

Pinapahiya nila ako ay sinasabihan ng pananakot na kokomtakin nila ang mga nasa contacts ko at pati na rin mga friends ko sa Facebook. Hindi ko naman gusto maghirao pero sobra cla magpatong ng tubo halos cla na ang nabubuhay. Nasira dahil sa malakas na hangin ang tindahan ko wla na ko iba pang mapagkukunan humihingi lang ako ng palugit pero di nila ako pinakikinggan. Sobra laki ng patubo. Sasabihan at tatakutin pa nila ako. Sana matulungan po ninyo ako dahil hindi ko na po alam anong pwede gawin para tigilan na nila pagtawag at pagpapahiya nila sa akin at pagtitext ng di maganda. Ty po!


Dear Leah Cerna,

Greetings!

Thank you for your request dated Jan 16, 2023 04:37:11 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to the unauthorized access and alleged harassment of your contacts by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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