National Privacy Commission

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    Date: 2023-06-05 12:32:18.218954

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    Date: 2023-06-09 14:48:28.983855

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peso buffet loan app

Requested from NPC by m. gatmaitan at 12:32 PM on Jun 05, 2023.
Purpose: to stop this misleading loaning app
Date of Coverage: 05/30/2023 - 06/05/2023
Tracking no: #NPC-763835189175

gatmaitan 12:32 PM, Jun 05, 2023 

hi I would like to request banning of this misleading loaning app.
they also invade my personal data.
getting contacts on my personal phone without my permission.
also they put high interest on my debt for 7 days which is misleading because before you apply the breakdown is clear that i will get 2310 but they only sent 1500 then they want me to pay 2310 for 7 days. now they started calling my colleques without my permission.


Dear Ma. Vernadeth Gatmaitan,

Greetings from the National Privacy Commission (NPC)!

Thank you for your request dated 05 June 2023 at 12:32 P.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch.

Your request

You seek help due to the unauthorized access of your personal information by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter.

We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request.

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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